Refund information
The first release uses staged payment and school partnership models. Refunds, entitlement recovery and manual confirmation follow the actual order, regional rules and payment-service records.
The first release uses staged payment and school partnership models. Refunds, entitlement recovery and manual confirmation follow the actual order, regional rules and payment-service records.
How to request help
Use the purchase page or school partnership contact with the order number, account and reason. Never send passwords, API keys or full child artifacts through a public email or form.
Operating principle
The payment service owns orders, refunds and entitlement state; the learning business reads valid entitlements. Repeated requests must be idempotent and refund decisions remain auditable.
Capabilities that may remain manual
Real-channel refunds, tax, invoices and school seat procurement may require manual handling in some regions. The website will not describe manual confirmation as automatic payment.